3rd Party Booking Notice

IMPORTANT INFORMATION IF YOU BOOK 3RD PARTY

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Please note the following information

We understand that everyone like to book via a preferred 3rd party (Such as Viator/Trip-Advsor, GetYourGuide, Other Services), we do want to outline the updated terms if you chose to book through these other services. Please note, if you book through these other services, we can not perform certain operations as part of our agreement. Thease include but are not limited to; Rescheduleing, rebooking, changing of itinerary, refunds/cancellations, altering guest information such as name, email, phone, location, etc. and more. Please reach out to us for a full list of operations that are restricted.

Please See Each of our Partner’s Conditions

Good news, we wrote it in plane english to make it easy for you. Just select the one you are looking at and view the information.

Let’s Explore San Diego is owned and operated by Keener Adventures LLC, so our service and terms remain the same. Please contact us directly for any rescheduling and/or changes to your reservation.

Viator (a Trip-Advisor Service) requires that you direct any changes to your reservation to them. If you are trying to cancel, reschedule, or refund a reservation, you must contact them directly. We can not issue refunds on your behalf.

To find out how to do this, please check out our help desk article at https://help.keeneradventures.com/hc/help-deck/articles/1706649269-how-do-i-request-a-refund-in-viator

GetYourGuide requires that any changes to your reservation be directed to them. If you are trying to cancel, reschedule, or refund a reservation, you are required to contact them directly. We can not issue refunds on your behalf.

To find our how to do this, please check out our help desk article at https://help.keeneradventures.com/hc/help-deck/articles/1706649032-how-do-i-request-a-refund-on-get_your_guide-gyg

Cali’Fun requires that any changes to your reservation be directed to them. If you are trying to cancel, reschedule, or refund a reservation, you are required to contact them directly. We can not issue refunds on your behalf.

To find our how to do this, please check out our help desk article at https://help.keeneradventures.com/hc/help-deck/articles/1733360285-how-do-i-request-a-refund-on-cali-fun-on_spot

If you are booking a large group activity and need to alter and/or change, and it is part of a package with Action Sport Rentals then please do the fallowing.

Please send an email to ahoy@keeneradventures.com and reservations@actionsportrentals.com with the details of your reservation and what needs to be altered. *Please note; if you only send it to one email is could take longer as it must be approved by both parties in order to be a valid alteration to your activity.

View Each Partner Terms & Conditions

Viator / Trip-Advisor

Terms & Conditions

Get Your Guide (GYG)

Terms & Conditions

Cali’Fun / OnSpot Travel

Terms & Conditions

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